Refund policy

Return, Refund & Cancellation Policy

Pepper’s Ink & Stitch wants you to be happy with your purchase.

Stock and non-personalized items: Eligible stock items may be returned within 30 days of delivery. Items must be unworn, unused, and in their original condition.

Personalized and custom items: Because personalized, customized, embroidered, and made-to-order products are produced specifically for you, they are not returnable or refundable unless the item arrives defective, damaged, or we made an error in producing your order.

If there is a problem with a custom or personalized item, please contact us promptly and provide photographs showing the issue so we can review it and make it right.

Cancellations: Orders may be cancelled within 24 hours of purchase. After 24 hours, production may already have begun and cancellation may no longer be possible.

Incorrect or damaged orders: If you receive an incorrect, damaged, or defective item, please contact Pepper’s Ink & Stitch as soon as possible after delivery. We will review the issue and, when appropriate, arrange a replacement or other resolution.

Customers are responsible for return shipping costs on eligible non-defective returns unless otherwise agreed in advance.

Refunds for approved returns will be issued to the original payment method after the returned item has been received and inspected.